Shipping & Handling
Shipping:
- Our standard shipping option is available for all destinations within South Africa.
- After payment verification, orders are usually processed and shipped within 1-3 business days, excluding weekends and holidays.
- Shipping times may vary depending on the delivery location.
- We do not offer international shipping.
Handling:
- We meticulously inspect and securely package all orders before handing them over to the designated shipping carrier for delivery.
- If you encounter any issues with handling or delivery, please reach out to our customer service team for assistance.
Delivery:
- Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the status of your delivery.
- Please ensure that the shipping address provided is accurate and complete to avoid any delays or mis deliveries.
The regular shipping fee is R250, but it’s waived for orders of R5000 or more.
Guarantee & Warranty
At Grand Timepiece (Pty) Ltd, we stand behind the reliable performance of each watch for a period of one year (twelve months) from the purchase date, unless the watch is still covered by the manufacturer’s warranty.
Please note that this warranty does not cover normal wear and tear, loss, theft, tampering, mistreatment, or any unauthorized modifications. Specifically, wear of the watch strap is not included in the warranty coverage.
It’s important to mention that any modifications made to the watch with aftermarket components not provided by the manufacturer will void the warranty. The use of aftermarket components can compromise the technical performance, reliability, and water resistance of the watch.
If your watch experiences a malfunction within the warranty period, we will repair it free of charge when it is delivered to our office in Pretoria, South Africa.
To validate this warranty, you will need a warranty card from Grand Timepiece (Pty) Ltd or other proof of purchase.
